I would like to express my gratitude to Dr. Zapletal and the nurse who was on duty with him on Friday, April 3, 2026.
That evening, my 10-year-old son suffered an injury, breaking both of his front teeth, and on the way to the hospital, we were very worried about how things would proceed. Not only were we attended to almost immediately, but everyone was also very kind to us. The doctor explained everything to my son, spoke to him kindly throughout, and comforted him when he started to cry. I also appreciate that he immediately calmed me down, because even though it might not have been obvious, I was under immense stress.
According to our dentist, he was treated excellently. Today, we are awaiting the dental reconstruction, and I am confident that it will turn out well.
Unfortunately, we have encountered various situations at emergency rooms in Prague (at other facilities). I come from a family of doctors and know that it is not an easy profession (especially on a holiday evening), which is why I particularly value such a kind and humane approach.
With kind regards and best wishes
Hana E.
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