At Na Františku Hospital, we emphasize open communication with both patients and staff, as well as respect for the rights of both parties. The hospital ombudsman assists patients, their loved ones, and staff in addressing concerns, complaints, and uncertainties that arise during hospitalization or outpatient care.
What is the purpose of the ombudsman's office?
The hospital ombudsman acts as a mediator between patients and the hospital. Their role is to listen, understand the situation, and help find a solution that is acceptable to all parties involved. The goal is to resolve issues amicably, prevent misunderstandings, and strengthen mutual trust between patients and the hospital.
What issues can you bring to the ombudsman?
The following individuals may contact the ombudsman:
- patients, their family members or loved ones,
- hospital staff.
Typically, it addresses complaints in situations where:
- Do you feel that there has been a misunderstanding or a mistake in your care,
- if you believe your rights have been violated,
- you need someone to facilitate communication between you and the medical staff,
- Would you like to share a compliment, feedback, or a suggestion for improvement with the hospital?
- You want to report unfair or inappropriate conduct or behavior.
Procedure for Submitting Compliments, Suggestions, and Complaints
You can find detailed instructions for submitting compliments, suggestions, and complaints on this page.
How can you contact the ombudsman?
Email
ombudsman@nnfp.cz
In writing to the following address
Na Františku Hospital
Ombudsman
Na Františku 847/8
110 00 Prague 1
Ombudsman
Na Františku 847/8
110 00 Prague 1
Data Box
fgwjie3
Face-to-face meeting
Available by phone arrangement
Phone
771 521 313
